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Refund & Dispute Policy
All transactions on GG Arena are final. This policy outlines the limited exceptions and the process for raising a dispute.
1. General Policy
All transactions on GG Arena are final.
We do not provide refunds for:
- Completed game entries
- Digital item purchases
- Deposits
2. Exceptions
Refunds may be considered in cases of:
- Platform errors
- Verified transaction failures
3. Disputes
If you believe there is an issue:
- Submit a support ticket
- Provide relevant information (transaction ID, match ID)
4. Investigation
We reserve the right to investigate all disputes and make final decisions.
5. Fraud
Fraudulent claims may result in account suspension.